CallTech contact centers to serve Parkstone users 24 hours a day,
seven days a week.
Fort Lauderdale, Fla. - Oct. 31, 2000 - ParkStone Medical Information
Systems, a leading developer of handheld tools for physicians, has
selected CallTech Communications to provide support services and general
product information for its physician customers.
CallTech contact centers will respond to inquiries and provide user
support via, phone, email, fax and instant messaging 24 hours a day,
seven days a week.
"The combination of CallTech's advanced technology and our sophisticated
and well-trained staff will result in instant and effective response to
physician questions regarding ParkStone's breakthrough system," said
Kent Bowen, president, CallTech Communications, LLC. "Part of what will
make the ParkStone tool so useful to physicians is the high level of
customer service and support that CallTech provides."
CallTech Communications provides customer service and contact solutions
for a host of Fortune 500 and other companies and manages more than one
million customer contacts each month. CallTech serves a number of
industries and offers ParkStone customers proven expertise and
experience serving healthcare and technology companies.
"As ParkStone expands the reach of its point-of-care information system
for physicians through our national deployment with IBM, we have builta
customer assistance network to ensure support is available all day,
every day," said John H. Johnson, president and CEO of ParkStone. "CallTech's
dedicated, responsive team of representatives will be an invaluable
resource to current and future ParkStone physician customers."
ParkStone Medical Information Systems is a leader in the development of
handheld solutions for physicians. The ParkStone system is designed to
electronically prescribe medication on insurance formularies, check drug
interactions, refer specialists on insurance plans, schedule patients,
capture charges and order lab results. The company recently announced a
strategic alliance with Aether Systems Inc. to wirelessly enable the
ParkStone solution. ParkStone is a privately held company based in Ft.
Lauderdale, Fla. and funded by Oak Investment Partners, Partech
International, Cardinal Health Partners and Salix Ventures. For more
information about ParkStone Medical Information Systems, Inc., please
visit www.parkstonemed.com or
contact Sherold Barr (541) 343-9623 or
sherold@extraordinarywork.com.
A pioneer in the Web-based contact center industry since 1996, CallTech
Communications, LLC is based in Columbus, Ohio with additional contact
centers in Brownsville, Pa. and Fort Myers, Fla. CallTech provides
customer service and support for Fortune 500 and other companies
including BellSouth, Priceline.com, Universal Studios, UUNET,
CompuServe/AOL and others and manages more than one million customer
contacts each month. CallTech's customer base and capabilities include
expertise in healthcare/medical, technology/ISP, e-commerce/retail,
insurance, hospitality and tourism and other industries. All of
CallTech's facilities are fully web-enabled and each agent workstation
can handle voice, e-mail and chat, all of which are integrated into the
ACD switch. CallTech programs range from simple order-entry systems to
complex customized customer service and technical support applications.
Media contact for CallTech is Amy Weirick, (614) 848-8380 or weirickpr@columbus.rr.com.
For more information on CallTech Communications, businesses can call
(614) 621-7746 or visit
www.calltech.com.
