Service Bureau Edition Gives Customer Service and Support Service
Bureaus and Internet Service Providers the Tools to Offer E-mail
Management Solutions to Clients
Bakersfield, California – May 13, 1999: Mustang Software, Inc. (Nasdaq:
MSTG), the leading provider of e-mail management solutions, today
announced that CallTech Communications, Inc. of Columbus, Ohio has
implemented the Internet Message Center (IMC) Service Bureau Edition—the
latest addition to its award-winning family of e-mail management
solutions—to provide world-class customer service and support for their
clients.
"We are honored that CallTech has chosen to work with Mustang to offer
e-mail management services to their clients," said Jim Harrer, President
and Chief Executive Officer of Mustang Software. "CallTech’s tradition
of providing outstanding third-party customer service and support
services for a prestigious list of clients provides a very stable
platform for the addition of Internet customer service."
A hybrid version of the well-established IMC Enterprise Edition package,
the Service Bureau Edition is designed to be used by companies that
provide customer service, customer support, or Internet services for
multiple clients. By running multiple instances of the IMC server on a
single computer, each with access to its own SQL database, service
bureaus and Internet service providers (ISPs) can offer their clients a
full compliment of e-mail management services, including access to IMC’s
statistical reporting and real-time monitoring tools.
"IMC has always been a very popular tool for service bureaus and ISPs,
but the one minor drawback has always been that there was no way to
segregate each client’s data. The IMC Service Bureau Edition removes
that limitation, making IMC an even more attractive solution for ISPs
and service bureaus," explained Harrer.
"The IMC Service Bureau Edition is ideal for our business," said Todd
Price, Chief Technology Officer for CallTech Communications. "We provide
customer service and support for several Fortune 500 companies. IMC SB
Edition allows us to serve multiple clients off of the same server,
saves thousands on hardware and management costs."
Before deciding to use Mustang’s IMC, CallTech evaluated several e-mail
management packages. "Dollar for dollar, IMC delivers the best
performance at the lowest cost," said Mr. Price. "In addition, IMC
outshines the others on resource requirements. Where others required
several servers with huge amounts of RAM and processor power, IMC runs
on a single NT box with 128MB of RAM. Just the difference in the
hardware cost is a good reason to go with IMC."
CallTech’s Price also praised the intuitive design of IMC’s client
applications. "The IMC Agent is easy to use and likewise easy to learn.
In a contact center environment training time is pure cost on the bottom
line. IMC’s ease of use allowed us to train our reps and have them
responding to customer e-mail in less than an hour."
About Internet Message Center
Mustang's Internet Message Center (IMC) is an intelligent e-mail
management system that provides sophisticated management capabilities
for e-mail workflow in mission-critical, high-volume customer service
operations. IMC enables companies to manage incoming corporate and
customer e-mail as it manages its inbound phone calls – with logic,
responsibility, structure, real-time management, and detailed reporting.
Internet Message Center was named 1998 "Product of the Year" by CTI
Magazine, ISP Today and C@LL CENTER Solutions Magazine; 1998 "Best of
Show" by Internet Telephony, C@LL CENTER Solutions, Computer Telephony
Magazine, CTI Magazine, Customer Support Management and Call Center News
Service; and 1998 "Editors Choice" by Internet Telephony Magazine and
Telemarketing & Call Center Solutions.
About Mustang Software, Inc.
Founded in 1986, Mustang Software, Inc., an internet company, delivers
creative e-mail management solutions through a combination of the
company's innovative products and services, its extensive e-mail
management experience and expertise, and alliances with leading
companies involved in the technologies that enable internet commerce.
Mustang presently counts more than 200 IMC customers worldwide including
Cablevision (AMEX: CVC), TechWave, Macromedia (Nasdaq: MACR), ViewSonic,
Miller Freeman (Nasdaq: UNEWY), WebTrends Corporation, and Activision (Nasdaq:
ATVI).
Mustang Software's corporate headquarters is located at 6200 Lake Ming
Road, Bakersfield, CA, 93306 with offices in Chicago, IL and Washington,
D.C.. Inquiries can be addressed via voice, 661-873-2500; fax,
661-873-2599; and e-mail, info@mustang.com; or by visiting Mustang
Software on the Web at http://www.mustang.com.
