Each web-based contact center supports a diverse mix of client programs,
ranging from technical support to customer service and billing to sales.
Each workstation in each contact center is capable of supporting voice
and Internet contacts.
CallTech has gone to great lengths to ensure our clients with a scalable
operations platform. Multiple facilities have build out capacity to
accommodate project expansion and the addition of new business. CallTech
is debt-free and has a positive cash balance, resulting in a position
that fosters growth and offers clients the stability of a long-term
partnership.
CallTech systems are designed to ensure security of all hardware and
data. Network architecture includes LANs segmented for each client,
deployment of firewalls, network logins that are both password protected
and IP restricted, and use of strong (128-bit) encryption whenever
possible during data transmissions. Each CallTech facility requires a
keycard for entry, and employees are required to display photo-ID badges
at all times when on premises.
Technology